⚖️ 1. Your Rights
Under various privacy laws including GDPR, CCPA, and other data protection regulations, you have the right to
request deletion of your personal data. This includes:
- Right to Erasure - Request deletion of your personal information
- Right to Data Portability - Export your data before deletion
- Right to Withdraw Consent - Stop data processing you previously consented to
- Right to Object - Object to certain types of data processing
These rights apply regardless of your location, though specific legal protections may vary by jurisdiction.
🗑️ 2. What Gets Deleted
When you request data deletion, we will permanently remove:
- Account Information - Email, username, profile details
- Vehicle Data - Car profiles, modification history, garage information
- User Content - Photos, videos, posts, and media you uploaded
- Location History - All location data and live session records
- Usage Analytics - App usage patterns and interaction data
- Spot Submissions - Photos and videos you submitted of other cars
- XP and Achievements - Points, badges, and leaderboard positions
- Communication Data - Messages, comments, and social interactions
📋 3. What We Keep
For legal, safety, and operational reasons, we may retain certain information:
- Legal Compliance - Data required by law (e.g., tax records, fraud prevention)
- Safety Records - Information related to safety violations or abuse reports
- Anonymized Data - Aggregated, non-identifiable usage statistics
- Backup Systems - Data in secure backups (automatically purged within 30 days)
- Third-Party Content - Media you submitted that others have claimed or used
We will never use retained data for marketing or commercial purposes.
📧 4. How to Request Deletion
To request deletion of your data, you can:
- Email Request - Send a deletion request to privacy@downloadspota.app
- In-App Request - Use the "Delete Account" option in your profile settings
- Support Ticket - Contact support@downloadspota.app for assistance
Please include:
- Your account email address
- Confirmation that you want to delete all data (not just deactivate account)
- Any specific data types you want to prioritize for deletion
🔄 5. Account Deletion vs Data Deletion
It's important to understand the difference:
Account Deactivation:
- Your account becomes inactive but data remains stored
- You can reactivate your account later
- Your content remains visible to other users
- Data is not permanently removed
Complete Data Deletion:
- Permanently removes all your personal data
- Cannot be undone or reversed
- Your content is removed from the platform
- Account cannot be recovered
⏰ 6. Processing Timeline
We process deletion requests as follows:
- Immediate - Account access is disabled within 24 hours
- 7 Days - Primary data deletion from active systems
- 30 Days - Complete removal from all backup systems
- 90 Days - Final verification and audit of deletion
You will receive email confirmations at each stage of the deletion process.
🔐 7. Verification Process
To protect your privacy and prevent unauthorized deletions, we verify requests by:
- Email Confirmation - Sending a verification link to your registered email
- Account Access - Confirming you can log into the account
- Identity Verification - For sensitive requests, we may request additional verification
- Cooling Period - 48-hour waiting period for complete deletion requests
This process helps prevent accidental or malicious account deletions.
📤 8. Data Export
Before deletion, you can request a copy of your data:
- Complete Export - All your data in JSON/CSV format
- Media Files - Download your photos and videos
- Profile Data - Vehicle information and modification history
- Activity Logs - Your usage history and interactions
Export requests are processed within 7 days and provided via secure download link.
🔗 9. Third-Party Data
Some of your data may be shared with third-party services:
- Cloud Storage - We'll request deletion from our cloud providers
- Analytics Services - Data will be removed from analytics platforms
- CDN Networks - Media files will be purged from content delivery networks
- Payment Processors - Billing data may be retained per their policies
We coordinate with all third parties to ensure complete data removal.
📞 10. Contact Us
For questions about data deletion or to submit a request:
- Privacy Team - privacy@downloadspota.app
- Support Team - support@downloadspota.app
- Legal Team - legal@downloadspota.app
We respond to all deletion requests within 48 hours and provide regular updates throughout the process.
